Transparent purchase terms

Refund Policy

We want every Marketmint360 purchase to feel clear and fair. This page explains when refunds may apply, when they do not, and how to request support in plain language before or after your purchase.

Last updated: 15 January 2026

This policy is for informational clarity and does not provide legal advice.

1) Overview

At Marketmint360, we aim to provide services and deliverables with clear scope, transparent communication, and practical outcomes. This Refund Policy explains the standard approach we follow when a customer requests a refund for a purchase made through our official channels.

Because our offerings may include strategy work, consulting time, custom execution, and digital assets, refund eligibility depends on what was purchased, what has already been delivered, and the request timing.

We review each request fairly and in good faith. This policy is written in plain language for customer clarity and does not replace professional legal guidance.

What this policy covers

  • Payments made for Marketmint360 services and related digital deliverables.
  • Standard timelines used for intake review, decisioning, and payment processing.
  • Customer and business responsibilities during cancellation and refund review.

For the fastest support, include your purchase date, payment reference, and service name when contacting us.

2) Eligibility for Refunds

Refund requests may be considered when the service has not meaningfully started, key deliverables have not been issued, or a billing error is verified. Eligibility is based on objective records such as kickoff status, communication logs, and delivery history.

Common eligible scenarios

  • Duplicate transaction or accidental overcharge confirmed by payment records.
  • Purchase canceled before discovery, planning, or implementation work begins.
  • Service package materially unavailable due to a documented internal issue.

Information needed for review

  • Full name and the email used at checkout or onboarding.
  • Payment date, amount, and reference/transaction details.
  • A concise reason for the request and any relevant communication history.
Important exceptions

3) Non-Refundable Cases

Some purchases cannot be refunded once substantial work, delivery, or reserved resources are in place. The examples below are typical and help set clear expectations before purchase.

Service execution already started

  • Discovery sessions, strategy calls, setup work, or campaign execution already begun.
  • Custom deliverables or reports partially or fully shared with the customer.
  • Time-based consulting blocks that have been reserved and consumed.

Other non-refundable circumstances

  • Dissatisfaction due to delayed customer approvals, missing inputs, or non-response.
  • Third-party platform charges, media spend, or tool fees paid directly by the customer.
  • Requests made outside the review window stated in this policy.

If a full refund is not available, we may still review partial accommodation options where reasonable and documented.

4) Refund Request Process

To request a refund, follow the steps below. Submitting complete information helps us evaluate your request quickly and accurately.

1

Submit your request by email

Send your request to marketmint360@gmail.com with the subject line “Refund Request - [Your Name]”.

2

Include purchase and service details

Include your payment date, transaction reference, purchased service, and a short summary of why you are requesting a refund.

3

Receive confirmation and review outcome

We will acknowledge receipt, verify records, and share an outcome by email. If approved, the payment return is initiated to the original payment source where possible.

5) Processing Timeline

Timelines below are general operating targets. Actual completion may vary based on bank processing windows, payment provider policies, and completeness of submitted information.

Stage 1

Request Acknowledgement

Typically within 2 business days after we receive a complete refund email request.

Stage 2

Eligibility Review Decision

Usually shared within 5 to 7 business days after verification of service and payment records.

Stage 3

Payment Return Processing

If approved, refund transfer may take 7 to 10 business days depending on payment rails.

If additional details are needed, we may pause and resume timeline tracking once required information is received.

6) Cancellation Policy

You may request cancellation of upcoming services. Cancellation impact depends on whether work has already begun, resources have been allocated, or deliverables have been issued.

Customer cancellation responsibilities

  • Submit cancellation requests in writing using the registered email address.
  • Share the planned stop date and reason so delivery handoff can be organized.
  • Confirm outstanding approvals or dependencies that may affect closure.

How cancellation affects refunds

  • Cancellations before kickoff may be eligible for full or near-full refund review.
  • Mid-cycle cancellations may qualify for partial adjustments based on completed scope.
  • Completed service periods and delivered assets are generally non-refundable.

Cancellation does not waive any pending fees for work already completed or third-party costs already committed with your approval.

7) Contact Information

For refund and cancellation questions, contact us directly through the details below. We recommend email for written tracking of requests and updates.

Support notes

Please include your full purchase details to avoid delays. Requests from unverifiable sources may require identity confirmation before any account-level action is taken.

We respond as quickly as possible during business days and keep communication transparent at every step of review.

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